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Assisting Passengers with Visual Impairments: Effective Communication Tips

Introduction and Preparation

When assisting a passenger with a visual impairment, effective communication is crucial:

  • Introduce Yourself: Always introduce yourself and ensure they are ready for assistance.

Guiding to the Vehicle

When guiding them to the vehicle:

  • Offer Arm: Offer your arm for guidance, allowing them to take it at their pace.
  • Communicate Clearly: Constantly communicate about steps, curbs, and hazards.
  • Example Communication: For instance, "3 small steps down" and "now it is flat" at the bottom.
  • Highlight Hazards: Inform them about hazards like ice or slippery surfaces.

Assisting into the Vehicle

When guiding them into the car:

  • Ensure Balance: Place their hand on the back of the seat for balance.
  • Protect Head: Ensure their head is protected as they enter and exit.

Seating and Departure

Once seated:

  • Clear of Door: Ensure hands, feet, and clothing are clear of the door before closing it.
  • Inform Before Actions: Inform them before shutting the door and before setting off.
  • Continuous Communication: Keep them informed throughout the journey to ensure comfort and safety.