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When you are assisting a passenger it is likely that they will have belongings with them, perhaps medicines, medical equipment, or just their personal belongings.
If you need to take belongings from the person in order to assist them to your vehicle, make sure that you keep them safe and secure and tell them where you are going to put them.
Reassure them that their belongings are at hand or in a safe place, as often someone may become stressed or agitated if they do not know where their belongings are.
Your passenger may have a bag containing keys, money, medication, important documents and personal belongings that are important to them. If you need to take their possessions from your passenger, make sure you ask them if you help by holding their bag and ask them where they want you to put it. In most cases they will want you to give them straight back to them when they are seated, so they can hold it in their lap, or they may want you to place it on the floor by their feet.
If the bag is too large and you do have to place any of your passenger's possessions in the back of the car, try to put it somewhere where they can easily see it. Tell them where you are putting it and remind them where it is, particularly if they cannot see it. They may forget that they gave it to you and think that they have lost or forgotten to bring it with them.
A passenger with a disability will often be concerned that someone will take their belongings and will have a shoulder-bag that allows them to keep their possessions with them and leaves both hands free.
